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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Luckygma702

November 10, 2024

5  out of  5
rating by Luckygma702
"Chandler has taken great care of my family and myself. Prices are competitive and the customer service is excellent."
We responded:
"Chandler is so very helpful. It's in his nature and we are proud to have him on the team. Thanks for taking the time out to give him a pat on the back. Should you need anything at all, don't hesisate to let us know. We are here to help!"
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T S (Maria)

November 6, 2024

5  out of  5
rating by T S (Maria)
"Chandler, thanks for an awesome job helping me with a great auto policy /condo insurance . Your the best!! .."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Laurie Rampone

November 5, 2024

5  out of  5
rating by Laurie Rampone
"We worked with the Amber Aiello State Farm agency to get a handful of policies executed when we moved to Nevada this year. Specifically, we worked with Chandler Carmell who was impeccable. His communication, knowledge, responsiveness, thoroughness and timeliness were very much spot on as we went through the process of exchanging information, reviewing the quotes and ultimately executing them. Highly, HIGHLY recommend Chandler with this agency!"
We responded:
"Laurie we don't have enough thanks for you. You know, it's important to remember that stellar customers like yourself make it easy to deliver impeccable service. Chandler spoke very highly of you as well and it's truly our pleasure. We appreciate your taking time to leave a detailed review. Best wishes!"
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Ciprian C

October 21, 2024

5  out of  5
rating by Ciprian C
"Excellent service! Thank you"
We responded:
"Always a pleasure Ciprian. Thanks for being a long time customer! We do appreciate you. "
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Marjorie Anderson

September 26, 2024

5  out of  5
rating by Marjorie Anderson
"Amber Aiello and Chandler have given me the best service and care for over five years since I moved to Henderson, NV. Outstanding efficiency and service."
We responded:
"Hi Marjorie! Thank you kind lady. We so appreciate your time and effort leaving us a review. It's important to let the world know how awesome we are! HA. We are always here for you as you know. Thanks again."
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Frank Massaro

September 24, 2024

5  out of  5
rating by Frank Massaro
"Chandler Carmell took excellent care of my wife and mine car ins. We will highly recommend State Farm ins.co. Excellent customer service thank you so much Chandler"
We responded:
"Frank thank you for the kind words. We are very proud of our Customer Service! Making you happy, makes our team happy too and Chandler smiles ear to ear with good reviews. We appreciate your taking the time to share. It means a lot. "
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Diane Mcauley

September 8, 2024

5  out of  5
rating by Diane Mcauley
"Chandler was extremely helpful with our auto insurance and a pleasure to work with! Great follow-up!"
We responded:
"Thanks for the kind words Diane! Our promise is good customer service so a thorough follow up is the icing on the cake. We very much appreciate your business and your time. Best wishes. "
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Micky

August 13, 2024

5  out of  5
rating by Micky
"Amazing experience, very attentive, friendly and helpful. Thank you."
We responded:
"Happy to help Micky. We are here whenever you need us!"
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Kristin Auerbach

July 17, 2024

5  out of  5
rating by Kristin Auerbach
"Chandler is always so helpful and quick in this office. I really appreciate the hands on experience we get working with this group in Amber’s office!"
We responded:
"Thanks for the kind words Kristin. Chandler is very hands on and detail oriented. We embrace the OCD here! Ha. Happy to help and look forward to doing the same into the future."
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Phillip Scherer

July 17, 2024

5  out of  5
rating by Phillip Scherer
"I have been with them for over 10 years for all 3 of my vehicles and my renters insurance. They are absolutely amazing!! I would highly recommend. A big thank you to Kathy & Chandler for always getting everything done for me."
We responded:
"Phillip thank you! Your family is like our family after this amount of time. It's an honor to have a long-time customer still take the time to leave us kind words. It's a testament to the fact that years later, I still care about customer service being paramount. My team is AMAZING. You know we are always here for all of your insurance needs and that won't change. Again, we really appreciate you."
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Sheila Lefforge

July 10, 2024

5  out of  5
rating by Sheila Lefforge
"Very pleased with prompt personalized service. Chandler took care of my policies efficiently & professionally. Highly recommend this location!"
We responded:
"Sheila thank you kindly for taking the time to leave us a review. We look forward to working with you. "
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Denise Ruggiero

June 25, 2024

5  out of  5
rating by Denise Ruggiero
"I've been working with Chandler for a builder's risk policy for several months and he has been excellent. The bank keeps changing the closing date but he has been on top of everything, staying in contact and making sure my needs are met. Great office."
We responded:
"Thanks Denise! Sometimes those new builds have many changes along the way, so we are careful about staying on top of all of it. Very much appreciate your taking the time to share a review and we look forward to doing our best for you now and into the future."
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Spencers Worlds

June 12, 2024

5  out of  5
rating by Spencers Worlds
"Amber and Chandler have been fantastic in supporting our Home & Auto insurance. Insurance has always been a mystery to me and they have been great in explaining things to me in a way I understand. Looking forward to a long relationships with both of them."
We responded:
"Thank you so much for taking the time to share your experience. Insurance is still a mystery to US on some days too! HA! In all seriousness you deserve to have full knowledge of what you're paying for and that's why we're here. Now and in years to come. Thanks again. "
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nasser mehrzad

June 6, 2024

5  out of  5
rating by nasser mehrzad
"Great experience. Mr. Chandler was courteous and patient thru the process. Great person to work with."
We responded:
"Thank you for taking the time to leave a review and let everyone know what we do here at this office. Happy to serve you Nasser. "
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lily mach

April 27, 2024

5  out of  5
rating by lily mach
"Great service and customer care. Amber Aiello and her team members are always there for my questions and have great pricing on renters insurance. Highly recommend. Chandler is my go to, super helpful and responsive."
We responded:
"Hello Lily. We do strive to be responsive and answer any and all questions as quickly as possible. We have great Renters insurance products and are happy to help! Thanks for the kind words. "
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Scott Israel

April 19, 2024

5  out of  5
rating by Scott Israel
"Amber and her team are wonderful, we've been with Amber for years and they are always there for us! Would recommend her as an agent to anyone!"
We responded:
"Thanks so much Scott! Appreciate your time and it's wonderful having such great customers that we've built relationships with. We will CONTINUE to be here for you. Call text or email. You know where to find us! "
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Loddy Chao

April 16, 2024

5  out of  5
rating by Loddy Chao
"Thanks for Chandler Carmell for his prompt and professional services. All emails and calls are returned in mins, no days."
We responded:
"Thanks Loddy. We always strive to match your pace. Appreciate the kind words and will continue to be here in a moments notice. "
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Joshua Marine

April 2, 2024

5  out of  5
rating by Joshua Marine
"I came in here a couple of times, and Chandler and Kathy were very helpful and knowledgeable on all things auto insurance. They had quick responses/communication and helped me get a good policy for a good deal. All in all, even if you are just looking for someone to talk to for a quote or some information, this is a great place to go."
We responded:
"We are so very happy to help our customers save money. Insurance rates are at an all time high right now and savings is essential. Thanks for taking the time to let everyone know Josh!! We appreciate the kind words."
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Scott Fitzhugh

April 1, 2024

5  out of  5
rating by Scott Fitzhugh
"Great turnaround on property insurance for our new home and competitive pricing."
We responded:
"Thanks Scott. We're as fast as you need us to be and we always follow our customers' lead. Happy to help."
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Denise DiGiovanni

March 28, 2024

5  out of  5
rating by Denise DiGiovanni
"I worked with Chandler on new auto and home policies. He was extremely helpful, professional and quick to respond to emails and phone calls. Very pleased with the experience and my new premiums."
We responded:
"We are only a phone call or email away Denise. Anytime you need us just reach out and thanks for the kind words."
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Jeffrey Giles

March 26, 2024

5  out of  5
rating by Jeffrey Giles
"Top notch service from Chandler. Seamless policy transfer."
We responded:
"Jeff thanks for taking the time out of your day to leave us a review. We are grateful and of course here any time you need us!"
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David Di Carlo

March 22, 2024

5  out of  5
rating by David Di Carlo
"I was insured with State Farm Insurance in California and recently moved to Nevada. I contacted Amber with State Farm in Nevada and she kindly handled the transfer of my Policies without any up-selling, issues or concerns. Amber's Professionalism and Knowledge of the business made for a Smooth and Painless transition. I would highly recommend Amber to any of my Family or Friends."
We responded:
"Thanks so much David. You also helped that transition go smoothly. We were able to get you moved and settle you into your Nevada insurance. We are happy to help your family and friends should they ever need anything. Even if we can just answer questions or offer advice which we often do, it's our duty and we are happy to assist."
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R. B. Kiernan

March 1, 2024

5  out of  5
rating by R. B. Kiernan
"For more than six months, I have been talking to Chandler at Amber Aiello State Farm Insurance to see what kind of service and rates I could get if I switched to State Farm. Even when I initially decided to stay with my current provider, I was impressed at the kindness and professionalism Chandler consistently showed me. He could be counted on to follow-up and follow-through. For this reason, when it became time for me to renew my coverage with my insurer, I decided it was time to go ahead and switch to State Farm. The level of customer service he provides knocks the socks off of what I was using. Though the rates are about the same, the service won me over."
We responded:
"R.B. I have to say: This review gives me the warm fuzzies. On my website communicate a strong emphasis on CUSTOMER SERVICE. It's become a token phrase but boy does it have an impact! We are so glad to have you here at State Farm. Chandler did a backflip after you guys hung up! It was a proud moment for us and it's an honor to share your experience with those who may consider switching their insurance over to my team here State Farm like you did. Price sure matters these days, but it's not everything. Thank YOU... "
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Jeff Moore

February 22, 2024

5  out of  5
rating by Jeff Moore
"Insurance Account Representative Chandler Carmell was great to work with. He was responsive, knowledgeable of my specific circumstance and went out of his way to coordinate with my current out of state insurance agent."
We responded:
"Thanks Jeff! State to State transfers are a great way to work with other Agents across the country to insure we continue that consistent customer service you deserve from us. Like a Good Neighbah! "
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Ron Obertello

February 5, 2024

5  out of  5
rating by Ron Obertello
"Fantastic and Quick service professional in every way, a pleasure to do business with and Chandler is fantastic, knowledgeable, easy to talk to and very informative. Not your normal Insurance agent...Just awesome in every way. Ju"
We responded:
"Hey Ron. Thanks so much for leaving us a review. You are a pleasure as well and that's why we strive for quick, professional and accurate service at every turn. Appreciate your time. We are happy to help. "