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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jared Smart

September 16, 2025

5  out of  5
rating by Jared Smart
"Really great team - thanks to State Farm for covering all our insurance needs; including, auto, home, and more. Shout out to Chandler for stellar customer service."
We responded:
"Jared! Thank YOU for taking the time to leave us 5 stars. I appreciate the kind words and yes, Chandler is a rock star. My team strives to make sure every customer we speak with leaves feeling informed and confident in their insurance. Appreciate you! We are here for you."
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LYNETTE ACEY

September 10, 2025

5  out of  5
rating by LYNETTE ACEY
"I am very pleased with my experience with Chandler Carmell at State Farm. He patiently explained my coverage options, answered all of my questions and followed up in a timely manner without being pushy. I now have the same coverage at a much lower rate than my previous insurance provider. I highly recommend him if you’re in the market for more reasonably priced insurance."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy that you've joined our Agency. We strive to make sure all customers are satisfied with their coverages and rates. Insurance has become expensive and it's important to know what you need and be able to get that coverage at a reasonable price. Thanks again!"
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Rahim Hirji

September 10, 2025

5  out of  5
rating by Rahim Hirji
"Amber has been my agent for over 10years! Amazing customer service! Has always been able to assist me with any question I've had and highly recommend her to anyone looking for any insurance products !"
We responded:
"We’re thankful for you and the family's tenure with us as well as taking the time to leave us a 5-star review. We do offer lots of insurance products (you guys might even have them ALL after 10-years). Its been an honor and we look forward to the next 10. Thanks again."
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Mike Cutsey

September 10, 2025

5  out of  5
rating by Mike Cutsey
"Chandler has been great to deal with, he has answered all my questions and quoted accordingly, took care of everything in 1 day. Appreciate his help for my cars and home property insurance"
We responded:
"Thanks for the great review Mike. My team is fantastic and its a pleasure to work with you. We challenge ourselves daily to make sure we take care of our customers and make them happy. When you are happy, we are happy! It's a win/win. Thanks for taking the time. As always, please don't hesitate to reach out with any insurance needs. We are always here."
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Misty Eyes

September 2, 2025

5  out of  5
rating by Misty Eyes
"Couldn’t be happier with our experience with Amber, Cathy and Chandler. I believe our near 20yr relationship says it all. :)"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your Agency for so long. Time sure flies. But Misty, when you are happy it means we are doing our job and of course, that makes all of us happy too. We appreciate the review and your time. I hope we are together for another 20! "
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nathan rasco

September 1, 2025

5  out of  5
rating by nathan rasco
"been with her for over 20 years great shes helped with huge issues and small issues as if they were the same. all her employees are amazing and always help with anything needed"
We responded:
"Thanks Nate. You are like family to us 20 years later. I appreciate your taking the time to share your thoughts in a review. It means a lot to know that you are happy and we are still meeting your customer service standards and needs after all this time. That won't ever change as it's still paramount that we make our customers happy. "
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Jarvis Brown

August 28, 2025

5  out of  5
rating by Jarvis Brown
"Amber and her team were great as always. Always the most exceptional people and service"
We responded:
"Thank you for your 5-star review! We work hard to build a solid team of people that offer exceptional service to exceptional customers like you. "
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Mya Gayou

August 28, 2025

5  out of  5
rating by Mya Gayou
"Thank you Amber, Kathy & Chandler! They provide great customer service! I can see why they have all positive reviews! They’ve got a client for life from me!!!"
We responded:
"We’re honored by your positive feedback! Mya in todays hurried world it means a lot that you took the time to share your thoughts. Much appreciated. Glad you're a client for life. We will always be here for you!"
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Brandi Banker

August 28, 2025

5  out of  5
rating by Brandi Banker
"Amber, Kathy and Chandler provide the best customer service ! They are knowledgeable, friendly, always there to assist in all areas of insurance! I highly recommend you contacting their office! Brandi"
We responded:
"Thank you for the review Brandi. Staying on top of the ever-changing insurance industry is important to us. We appreciate your business and are always happy to prove ourselves to our customer base. Your business is very much appreciated."
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Kristi Ferreira

July 29, 2025

5  out of  5
rating by Kristi Ferreira
"Amber and her team are on it!! They ensure our family has the correct coverages for our needs and are very transparent about everything which is hard to find these days. Mahalo for always being profession and courteous."
We responded:
"Thanks Kristi! We've known your family for a long time. Your needs are critical to us. We are in the business of 'coverage'! I appreciate your review. Sharing with everyone the quality and transparency of our customer service means a lot to us. Mahalo to you and as always, we remain here to help with whatever you need. "
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George Diuguid

July 22, 2025

5  out of  5
rating by George Diuguid
"We just started a policy with State Farm. Chandler was very quick to respond. He was very knowledgeable and very friendly."
We responded:
"Thank you Geroge for reviewing our State Farm office! We’re thrilled to know you had a positive experience with Chandler; your satisfaction is our team's top priority. We look forward to continuing to support your insurance needs. Call or swing by anytime, we are happy to help."
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Liz Sanchez

July 11, 2025

5  out of  5
rating by Liz Sanchez
"I am very satisfied with State Farm, office of Amber Aiello. Kathy and Chandler are extremely pleasant to work with -- quick replies, courteous ALWAYS, and very professional. I have been through a couple of insurance agencies in Las Vegas and Henderson and had the opposite experience - never answered the phone, no call backs, not friendly, etc. My State Farm rates are pretty comparable to other insurance companies. I would recommend this office for your insurance needs."
We responded:
"We’re thankful for your feedback Liz. You make a great point about finding good customer service. Insurance is expensive in Nevada and getting what you pay for is critical. We appreciate the recommendation and strive to make sure our clientele is feeling the love, always. Glad you are happy. Thanks again."
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Rachelle Giles

June 25, 2025

5  out of  5
rating by Rachelle Giles
"Amber and her team, strive to give you the best customer experience and service. They definitely make you feel that you are part of a family, not just a customer. I highly recommend Amber and her team."
We responded:
"Thank you Rachelle. Your 5-star review means a lot to us. My team and I do work hard to provide the "good neighbor" feel. We are always here to help with all of your insurance needs and questions!"
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dardar188

June 2, 2025

5  out of  5
rating by dardar188
"Worked with Chandler Carmell at this office and he took care of all our needs. He was able to set us up with a new policy and answered all of our questions/concerns. Process was simple and efficient. Very good communication and enjoyed with working with him."
We responded:
"Thank you for reviewing our State Farm office and Chandler specifically! He is a rock star. We’re thrilled to know you had a positive experience. Like our website says, your customer satisfaction is our top priority! We look forward to continuing to support you. "
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lucy sky

April 16, 2025

5  out of  5
rating by lucy sky
"I've been with Amber's office for a couple years now and whenever I call, I'm always met with great costumer service. I was a little upset with the most recent rate hikes and Chandler helped me look at my policy and try to find some savings but he couldn't, so he actually referred me to a couple other people! I could hardly believe it! I called and found a lower rate but after the service that I had received from Chandler, the lower cost wasn't worth losing an insurance company that actually cared about me."
We responded:
"Hi Lucy. What a great review! I have to extend special thanks for your pointing out that our service is worth a few extra dollars. The rising costs of insurance rates across our valley is definitely a talking point. Many carriers are experiencing the squeeze of higher liability costs. So thank you for making CUSTOMER SERVICE paramount. We appreciate you greatly and so glad you stayed with us. "
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Laura Lujan

February 26, 2025

5  out of  5
rating by Laura Lujan
"Just wanted to let you know how awesome Chandler is, he's very attentive and professional. Every time I call I know he will take care of all my needs , he's a great employee"
We responded:
"Thanks Laura. Happy to assist. You've been long time client of ours and it's always our pleasure to help. Chandler is awesome yes. He's got a lot of fans. He very much appreciates your taking the time to leave a review for our office. As always we are here for all of your insurance needs day and night. "
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Donna Hughes

February 24, 2025

5  out of  5
rating by Donna Hughes
"Excellent customer service the agent I dealt with Chandler Carmell was very professional and helpful."
We responded:
"Yes indeed Donna. So glad we could showcase our customer service skills. Thank you for reviewing our State Farm office! We’re thrilled that you took the time to share your experience. "
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Mariah Cobos

February 12, 2025

5  out of  5
rating by Mariah Cobos
"Chandler and Kathy have both been amazing to work with. I recently switched to this agency last year and so far it’s been such a great experience. I work in the insurance industry and really appreciate their attentiveness toward me when I have a need. They are great and I’m happy to be apart of their agency. Highly recommend."
We responded:
"Mariah we so appreciate your review! I'm delighted to know you had a great experience with the team. They are top notch as you can see. Being in this industry, you know very well that it can be challenging to come by exceptional customer service sometimes. That's why Kat and Chand are especially grateful for your review. We are here to help so continue to reach out anytime. Thanks again. "
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Shelly Edberg

January 1, 2025

5  out of  5
rating by Shelly Edberg
"I’ve been with State Farm a few years now and recently bought a new car and had another great experience when calling them. I wanted to take a moment to publicly acknowledge and thank them for the consistently fantastic and professional service. Amber is my agent and treats me like a VIP; on the off occasion I didn’t reach her, Chandler confidently and expertly handled my needs. The documents I needed were in my email within seconds of hanging up. Very satisfied with State Farm!"
We responded:
"Thank you for your 5-star review! Chandler and I (we will chat eventually as I'm always in the office) are happy to be your State Farm Agency. As cliche' as it may sound, we are like good neighbors ya' know? It's the company culture and we are proud of it. We need more good neighbors in the world these days and I'm so happy to have YOU and thankful beyond words for your time and sharing your thoughts. Happy New Year to you."
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Frank Green

December 1, 2024

5  out of  5
rating by Frank Green
"A great experience with Amber, Chandler and team. Chandler was great and got me set up with car insurance on my initial call. Very smooth and seamless! A pleasant experience!"
We responded:
"We’re honored by your taking time out to give us feedback Frank. We look forward to providing you with continued great service. As always, if there is anything else we can do just let us know! We are here for you."
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Sav

November 27, 2024

5  out of  5
rating by Sav
"Chandler was incredibly quick to respond and provided me with an excellent quote right away! They were extremely helpful and patient in answering all of my questions. I highly recommend Chandler—10/10 experience!"
We responded:
"Thank you for taking the time to share your thoughts. We’re glad to know you’re happy with our response time and service. We like 10 out of 10! Savannah If you ever have any questions or need assistance, we’re here to help no matter how much time it takes or how quickly you need us. That's what we do."
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Luckygma702

November 10, 2024

5  out of  5
rating by Luckygma702
"Chandler has taken great care of my family and myself. Prices are competitive and the customer service is excellent."
We responded:
"Chandler is so very helpful. It's in his nature and we are proud to have him on the team. Thanks for taking the time out to give him a pat on the back. Should you need anything at all, don't hesisate to let us know. We are here to help!"
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T S (Maria)

November 6, 2024

5  out of  5
rating by T S (Maria)
"Chandler, thanks for an awesome job helping me with a great auto policy /condo insurance . Your the best!! .."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Laurie Rampone

November 5, 2024

5  out of  5
rating by Laurie Rampone
"We worked with the Amber Aiello State Farm agency to get a handful of policies executed when we moved to Nevada this year. Specifically, we worked with Chandler Carmell who was impeccable. His communication, knowledge, responsiveness, thoroughness and timeliness were very much spot on as we went through the process of exchanging information, reviewing the quotes and ultimately executing them. Highly, HIGHLY recommend Chandler with this agency!"
We responded:
"Laurie we don't have enough thanks for you. You know, it's important to remember that stellar customers like yourself make it easy to deliver impeccable service. Chandler spoke very highly of you as well and it's truly our pleasure. We appreciate your taking time to leave a detailed review. Best wishes!"
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Ciprian C

October 21, 2024

5  out of  5
rating by Ciprian C
"Excellent service! Thank you"
We responded:
"Always a pleasure Ciprian. Thanks for being a long time customer! We do appreciate you. "